Accessibility Statement – Cestar College of Business, Health & Technology
Cestar College is committed to creating an accessible environment for all who visit, attend, or work at our College. Therefore, we strive to create a respectful environment that provides people with disabilities equal access to our services, consistent with the principles of respect, independence and dignity.
Cestar understands that obligations under the Accessibility for Ontarians with Disability Act, 2005 (“AODA”) and its accessibility standards do not substitute or limit its obligations under the Code or obligations to people with disabilities under any other law.
Cestar is committed to complying with both the Code and the AODA.
Cestar is committed to excellence in serving all customers, including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services and facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with< a disability can access our goods, services, or facilities.
We will ensure that our employees are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers or employees with disabilities while accessing our goods, services and facilities.
We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with the disability to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our employees may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. As such, it is advised that service animals can be easily identified through visual indicators, such as when the animal wears a harness or a vest, or when the animal is clearly helping the person to perform certain tasks.
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services, or facilities:
- explain why the animal is excluded;
- discuss with the customer another way we can provide them with our goods, services or facilities.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Cestar will notify the customer promptly. This clearly posted notice will include information about the reasons for the disruption, the anticipated length of time, and a description of alternative facilities or services, if available.
Cestar will provide accessible customer service training to:
- all employees, independent contractors, and volunteers;
- anyone involved in developing our policies; and anyone who provides goods, services, or facilities to customers on our behalf.
Employees will be provided with training on accessible customer service within their first week after being hired.
Training will include:
- The purpose of the Accessibility for Ontarians with Disability Act, 2005 and the requirements of the customer service standard.
- Cestar’s policies related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use assistive device or require the assistance of a service animal or a support person.
- How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing Cestar’s goods, services or facilities.
- Staff will also be trained when changes are made to our accessible customer service policies.
Cestar welcomes feedback on how accessible our customer service is for those with disabilities. Customer feedback will help us identify barriers and respond to concerns. Students can send an e-mail to Elaine.firstname.lastname@example.org.
All feedback, including complaints, will be directed to Elaine Lam. All feedback will be kept in strict confidence and will be used to improve our customer service. Students can expect to hear back within ten (10) working days.
Cestar will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports on request.
Notice of Availability of Documents
Cestar will notify the public that documents related to accessible customer service are available upon request.
Cestar will provide this document in an accessible format or with communication support on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.
Modifications to this or other Policies
Any policies of Cestar that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.
If there are any questions regarding this Accesibility Statement, you may contact us using the information below.
265 Yorkland Blvd., Suite 400
Toronto, ON M2J 1S5
Last Edited on 2021-06-08